Last updated on 9th Feb, 2017
AMCCRS.com and its
subsidiaries and affiliates (collectively 'AMCCRS') provide you access
to a variety of services, including, but not limited to, the AMCCRS
website, AMCCRS mobile application and all services available through
our website (collectively ‘Services’). These TERMS OF USE (TERMS) govern
access to and use of AMCCRS’s Services. The term 'AMCCRS' or 'us' or
'we' or 'our' or 'company' or 'AMC' refers to the owners, managers and
employees of Ahmedabad Municipal Corporation. The term ‘you’ refers to
the user or viewer of AMCCRS’s Services.
These TERMS apply to your
use of AMCCRS's Services. Please read them carefully for, by using
AMCCRS Services, you agree to be bound by them.
SERVICE USE GUIDELINES
What you see on our Services
may be protected by one or more laws regarding intellectual property.
CONTENT
The CCRS (Comprehensive
Complaint Redressal System) is a web based enterprise solution that
allows Municipal Corporation to enhance citizen satisfaction through
comprehensive service management and efficient service delivery.
CCRS automates entire
complaint process right from registration to closure. It also enforces
service level policies to ensure the complaint gets attended by right
department, within desired timeline and gets escalated to higher
authorities for their attention and intervention, on non-compliance of
service level / quality. Once a complaint is registered with the system,
it is assigned to a concerned area officer dealing with the reported
problem. The system automatically sends an SMS to officer alerting him
on the complaint for taking required actions.
The officer is expected to
resolve the complaint within a specified period. Once a complaint is
resolved, the officer marks the complaint closed in the system. The
citizen receives an SMS confirming resolution of the complaint. If the
citizen is not satisfied; he/she can request to re-open the complaint,
which then escalates to the higher authority.
We reserve the right to
remove, edit, modify or unpublish any content on our platforms without
any notice. AMC adheres to fair use policy for content that it receives
from other sources. AMC is not responsible for any, loss financial or
personal, that you may incur as a result of the unauthorized use of your
account or account information. We do not hold any liability for the
accuracy, inaccuracy, completeness, incompleteness, alteration,
modification or timeliness of the content that is available on our
platform. You promise to use the Service only for lawful purposes and to
not violate the rights of third parties. Our Community Guidelines,
which are part of these TERMS, contain more information about the
acceptable and unacceptable uses of the Service. We have zero tolerance
for content that doesn’t comply with our community guidelines. Any such
unacceptable use, including posting or collecting content that is
obscene, gory, illegal, threatening or harassing,
excessively violent or promoting the harm of self or others, may result
in immediate termination of your account and suspension of Service
access in the future.
YOUR CONTENT
You can comments on AMC. By
posting such content, you give us permission to use
it to do what we
reasonably believe necessary to provide our Service both now and
in the future, including
storing, displaying, reproducing and distributing your
content. This might also
include promoting your content with partner companies or
services for broader
broadcast, distribution or publication via AMCCRS. You’re responsible
for the content you
publish through AMCCRS and assume all risk associated with it,
including anyone else’s
reliance on its accuracy or legal claims that might stem
from publication. By
posting content on AMCCRS, you represent that you have the
necessary rights to
publish that material, and that doing so doesn’t conflict with
any licenses you may
have granted to others. We don’t always pre-screen everyone’s
content. However, we
have the right to review, edit, modify and remove any content
on AMCCRS for any
reason. We assume no liability for anything that you or anyone
else publishes through
AMCCRS. AMCCRS also contains links to websites, services,
content and
advertisements that we don’t own or control. We don’t necessarily
endorse
or assume responsibility
for that stuff, either. AMCCRS may display advertisements
along with your content
in future. We are not bound to share the revenues earned
through such
advertisements with you.
PRIVACY
Our Privacy Policy explains our collection and use of information on the Service,
including information you may consider personal. You consent to the information
practices described in that policy as it may be updated from time to time.
SECURITY
We take the security of
AMCCRS very seriously. We use reasonable practices to protect
the security of your
account and the data associated with it, but we can’t guarantee
that someone won’t be
able to defeat our security measures. Please let us know immediately
if you discover any
compromise of your account. We always keep a lookout for security
loopholes in AMCCRS. If
you discover vulnerability in our service, we would be grateful
if you let us know
immediately. To report vulnerability, please email
info@ahmedabadcity.gov.in.
ELIGIBILITY
As per Indian laws, the user(s) must be at least 12 years of age to be eligible
to use our services. In case you are from outside India and below the age of 12,
kindly use AMCCRS under parental guidance.
COPYRIGHT
AMCCRS respects the
intellectual property rights of others and expects users of
the Services to do the
same. We will respond to notices of alleged copyright infringement
that comply with
applicable law and are properly provided to us. If you believe
that your content has
been copied in a way that constitutes copyright infringement,
please send us an email
on info@ahmedabadcity.gov.in with your contact information.
We reserve the right to
remove content alleged to be infringing or otherwise illegal
without prior notice and
at our sole discretion. In appropriate circumstances, AMC
will also terminate a
user’s account if the user is deemed to be a repeat infringer.
CHANGES TO OUR SERVICE
AMCCRS is always evolving
and (hopefully) getting better. As a result, we may change,
eliminate or restrict
access to our services or any part of our service at any time,
for any reason, with or
without advance notice. And we may do so with respect to
one, some or all of our
users.
DISCLAIMERS
AMCCRS is provided “as is”
without any warranties, express or implied. AMC disclaims
all warranties and
conditions of merchantability, fitness for a particular purpose
and non-infringement.
LIMITATION OF LIABILITY
To the fullest extent
allowed by law, AMC shall not be liable for any indirect,
incidental, special,
consequential or punitive damages, or any loss of profits or
revenues, whether
incurred directly or indirectly, or any loss of data, use, goodwill
or other intangible
losses resulting from: (A) your access to, use of, inability
to access or inability
to use AMCCRS; (B) any third-party conduct or content on
AMCCRS, including any
defamatory, offensive or illegal conduct of third parties;
or (C) any unauthorized
access, use or alteration of your content.
ARBITRATION
If you become disgruntled
with AMCCRS for any reason, we’d like the opportunity
to work out our
differences informally. We strongly encourage you to contact us
at
info@ahmedabadcity.gov.in and we’ll do our best to resolve the dispute
in good
faith.
JURISDICTION
The terms of this agreement
are exclusively based on and subject to Indian law.
You hereby consent to
the exclusive jurisdiction and venue of courts in Ahmedabad,
India in all disputes
arising out of or relating to the use of AMCCRS Services.
The use of Services is
unauthorized in any jurisdiction that does not give effect
to all provisions of
these TERMS, including without limitation this paragraph.
ENTIRE AGREEMENT
These TERMS and our Privacy Policy constitute the entire agreement between you and
AMC. If any provision of these TERMS is found to be unenforceable, the remaining
provisions will continue to be in full force and effect.
MODIFICATION
These TERMS may be modified from time to time. You agree to accept any changes or
revisions to these TERMS by continuing to use AMCCRS.
CONTACT
We welcome all questions, concerns and feedback you might have about these terms.
If you have suggestions for us, let us know at info@ahmedabadcity.gov.in.
PRIVACY POLICY
Here we will try our best to
explain you in simple terms what information we collect
about you, what we use
it for, and the few situations in which we share it with
others. Please read this
privacy policy carefully. It applies to all interactions
you have with AMC
Services.
THE INFORMATION WE COLLECT
You don’t need to create an
account to see the content available on our services.
However, if you want to
contribute and interact, we will ask you to create an account.
Your user profile helps
you customize your account and submit your content to be
viewed by other AMCCRS
users. In future you may be able to connect to other AMCCRS
users or other users can
connect with you. Your profile may automatically include
your name and username.
To help you connect with other AMCCRS users and to personalize
your AMCCRS experience,
we may ask for additional information, including your name,
address, email id,
Mobile No, IMEI No., photograph and advertise id of your mobile
device. We receive some
other information automatically when you use AMCCRS. This
includes data such as
your device, software, operating system, your IP address and
the date and time of
each request you make to AMCCRS and also access camera, location
info through GPS, Photo
Gallery. To make your AMCCRS experience better, we collect
information about how
you view and contribute content through AMCCRS.
HOW WE USE AND DISCLOSE YOUR INFORMATION
A big part of AMCCRS is
sharing content you find interesting. That’s why your AMCCRS
profile and the comments
you post are all public. Aside from that, we use your information
to keep AMCCRS running,
better understand how you use our service, customize your
experience, prevent
abuse and improve AMCCRS. We share your personally identifiable
information only under
these circumstances:
-
With your consent,
after letting you know what information will be shared, and with
whom.
-
If we believe it’s
reasonably necessary to comply with a law, regulation or legal
process. If
we’re going to release your information, our policy is to provide you
with reasonable
advance notice under the circumstances unless we’re prohibited from
doing so by law
or court order. We may disclose your information without giving
you prior notice
if we believe it’s necessary to prevent imminent and serious bodily
harm to a
person. Nothing in this privacy policy is intended to limit any legal
objections or
defenses you might have to efforts by third parties to compel disclosure
of your
information, including legal orders from the government.
-
To third parties
helping us offer and improve our service, such as those providing
AMCCRS certain
technical tools and analytics that help us understand how people
use AMCCRS so we
can make it better.
-
If we sell, transfer
or otherwise share some or all of our assets, including the
information
identified in this privacy policy, in connection with a merger and
acquisition.
We may also
share non-personally identifiable, non-aggregate information with
companies
that help us
improve our services, (such as research companies and analytics
providers).
As with your
personally identifiable information, we require that such companies
observe the
limitations in this privacy policy.
-
We may disclose
aggregate information about how our users use AMCCRS in a manner
doesn’t identify
you individually.
LIMITED PERMISSION TO COPY
AMC grants you permission to
only access and make personal use of the Services and
you agree not to,
directly or indirectly download or
modify/alter/change/amend/vary/transform/revise/translate/publish
or otherwise disseminate
any content on AMCCRS Services, or any portion of it; or
delete or fail to
display any promotional taglines included in the Services either
directly or indirectly,
except with the express consent of AMC. However, you may
print or download
extracts from these pages for your personal/individual, non-commercial
use only. You must not
retain any copies of these pages saved to disk or to any
other storage medium
except for the purposes of using the same for subsequent viewing
purposes or to print
extracts for personal/individual use.
WEB STORAGE AND TRACKING POLICY
Some publishers or other
third-party services that we partner with may use cookies,
web beacons or other
technologies to keep track of your Internet activity. Please
note that this privacy
policy explains AMC’s policies only, and doesn’t cover the
practices of other
services. Some browsers make it possible for you to signal that
you don’t want your
Internet browsing activity to be tracked. The Internet community
hasn’t reached a
consensus on how to best honor these signals, so we don’t respond
to Do-Not-Track requests
at this time.
CHANGES TO THIS PRIVACY POLICY
As AMCCRS continues to
develop, we may decide to revise this privacy policy from
time to time. The most
current version will govern our use of your information.
You agree to accept any
changes or revisions to this privacy policy by continuing
to use AMCCRS.